Frequently Asked Questions (FAQ's)
1. How long does it take for my order to arrive?
It depends on the destination. Shipping to UK takes on average 5-7 working days, to USA 10-15 working days and the rest of the world 15-30 working days. Delivery time is based on estimation only. All shipping times are subject to customs clearance, transport conditions and volume of mail traffic.
2. Can I make a cash transfer instead of paying using a credit card?
We accept credit cards as well as transfers from customers bank accounts. If you want to make a cash transfer, please, use PayU diring checkout in order to do it.
3. Can I order coloured contact lenses not knowing my eye parameters?
Yes and no. Yes, because coloured contact lenses are usually designed to universally suit all people. However, we always recommend being tested by an eye care specialist in order to assess one’s eyes parameters and lens suitability as well as possible change in prescription. If you are a customer in the USA you will need to provide us with your prescription before we can ship your order.
4. Is there a way for me to easily make the same order as previously?
Yes, there is. Just click the ‘Repeat my last order’ button on the top of the page.
5. Where can I get my eyes tested in order to learn my prescription?
If you’re based in Poland, you are welcome to visit one of our opticians or our Eye Clinic in Pszczyna. We will be happy to help. If you’re anywhere else in the world, your local eye doctor is the right person to visit.
6. Can I use my glasses prescription to get a pair of contact lenses?
No, usually these two prescriptions differ substantially. It is caused by different proximity of the contact lenses and glasses to the cornea.
7. Where do you ship?
We ship all around the world with the exception of Korea where the sale of contact lenses online is not allowed. If you are from the USA then you will need to provide us with a copy of your prescription before we can ship your order. There are several convenient methods of doing this provided during checkout.
8. I want to buy a pair of cosmetic contact lenses but I am confused about the quantity per box. What does '1x2 lenses' in the drop down menu mean?
It means that there are 2 identical contact lenses in one box. They are packed like this by the manufacturer and we never unpack a sealed box. If you need different prescriptions for each eye, you need to buy two boxes, each with a different prescription. That way you will have a supply of 2 pairs of contact lenses. If you wear the same prescription in both eyes, all you need is one box, which you can select from a drop down menu for either eye (left or right).
9. How can I tell if I bought an incorrectly fitting pair of lenses?
Too small contact lenses will probably irritate your cornea and cause major discomfort. On the other hand contacts that are too big will also irritate the surface of your eyes from moving around too much. You may also encounter some problems while inserting a poorly fitting lens. It is highly recommended to get eyes tested and perform a lens fitting session before buying a pair as wearing unfitted pair of contacts may lead to eye irritation and injuries. Your local optician will be able to do this for you.
10. How do I know if my contact lenses are overdue?
There are no visible signs of lenses’ expiration – they may look and smell just fine. It is important therefore to remember when to replace a particular pair of contacts with new ones – if you find it problematic, write it down or keep the labels. Using an expired pair of contact lenses may cause an immunological reaction which in turn can lead to eye irritation, infection and injury. If in doubt, err on the side of caution and use a new fresh pair and discard the old ones.